Account Manager

Publié le 04 décembre 2024 | CDI - Gestion, Comptabilité, Finance

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Description de l'offre

Position based in Fianarantsoa

Communicate regularly with clients to understand their needs, objectives, and challenges
Address client concerns and resolve issues as they arise
Present new product/service offerings
Ensure contract renewals and participate in contract discussions if necessary
Develop an annual growth strategy for each key account by gaining a deep understanding of client needs and interests
Monitor client accounts and track key performance indicators
Coordinate with various internal teams to ensure smooth service delivery
Respond promptly to each client request by coordinating with Bionexx’s internal departments
Regularly collect feedback on product and service quality and identify areas for improvement
Identify and contact potential clients
Convert leads into clients by offering solutions tailored to their needs
Participate in events, webinars, or trade shows to network and gather prospects in person
Improve and formalize key processes to improve team efficiency
Develop and implement tools to streamline and improve the sales process
Identify areas for process optimization and work with internal teams to implement improvements